FAQ

Shipping FAQ

When will my order ship?

We know you want your new Roguish gear ASAP so we typically ship orders within 1-2 business days. Our team can only ship out Monday through Friday however.

Standard shipping time is 3-5 business days, and this does not include the above mentioned processing times. We currently don’t offer any expedited shipping.

Product FAQ

My product(s) arrived damaged, what do I do?
Don't worry! All of our products have a 1-year warranty. We’ll replace the damaged item within a year from the time of purchase. To get a replacement, email us at support@liveroguish.com and send us your name, shipping address, order number and a picture of your damaged item. 
 
Some exceptions: 
  1. We can only issue a replacement if you send us a photo of the damaged item.
  2. If a bracelet has been changed in any way (i.e. you cut, shortened, or re-burned the elastic, strings or edges), we can’t replace it.
  3. We’re unable to replace lost or stolen items.


Are your stones/beads man-made?

All of our stone beads are natural stone that has been shaped into a bead. 


Returns FAQ

How do I return something to you?

We're sorry to hear you weren't satisfied with your order. Check our our refund policy here.